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Howard Miller Warranties Wall Clocks Mantel Clocks

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Posted November 30, 2009

Howard Miller Mantle Clocks and Wall Clocks LIMITED WARRANTY

NOTE THAT 1-800-4CLOCKS ENSURES THAT ALL HOWARD MILLER CLOCKS PURCHASED FROM US HAVE A WARRANTY OF 2 YEARS. THIS APPLIES FOR CLOCKS for which even Howard Miller only offers a 1 Year Warranty. 1-800-4CLOCKS extends it for an additional year in those cases (applies mostly to quartz or battery operated Wall Clocks or Mantle Clocks).

This product has been manufactured using only the very finest of materials and has been thoroughly tested prior to leaving our manufacturing facility.

Howard Miller warrants to the original consumer/purchaser or recipient that this product will be free from defects in material and workmanship under normal use and service for a period of one year from date of purchase.

Howard Miller’s obligation under this warranty shall be limited to repairing the product with new or renewed components or, at its option, replacing it with a new or renewed product. This warranty does not include damage to product or components resulting from abuse, accident, alteration, climatic/environmental conditions, damage beyond normal use, freight damage, mishandling, misuse, or unauthorized repair.

HOWARD MILLER DISCLAIMS ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY. IMPLIED WARRANTIES ON THIS PRODUCT SHALL BE IN EFFECT ONLY FOR THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE AND THEREAFTER, THERE SHALL BE NO WARRANTIES, EXPRESS OR IMPLIED, (INCLUDING MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE), ON THIS PRODUCT.

Some states do not allow the exclusion or limitation of incidental or consequential damages or the limitation on how long an implied warranty lasts so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

4

HAMMER

ARM

CHIME

COIL

or

ROD

MOON DIAL

CLICK

SPRING

FIGURE 12

FIGURE 11

5

SERVICE INFORMATION

Before pursuing service, ensure that all instructions provided with your Howard Miller clock have been carefully followed. These instructions will provide detailed information to answer most questions. Contact the Howard Miller web site ( www.howardmiller.com ) for a list of frequently asked questions that may conveniently resolve your problem or answer your question. Most problems can be quickly resolved without returning the clock for service. Before calling, please have these instructions and the following information available:

Model Number: ________________ Serial Number: _________________ Date of

Purchase: ________________ Where Purchased: _________________ The model and serial number can be found on the Product Information Label (see General Information). (A copy of the original bill of sale or proof of purchase or receipt date.) Brief Description of Problem:

____________________________________________________________________________

_______________________________

PROCEDURES TO OBTAIN REPAIR SERVICE

. In the unlikely event that your clock appears to be malfunctioning or require repair, IN NORTH AMERICA please call one of our Repair Technicians at (616) 772-7277 (extension #386). OUTSIDE NORTH AMERICA please call your distributor or agent.

. Have a copy of the original bill of sale or other proof of purchase or receipt date available.

. Have the Howard Miller model number and serial number and a complete description of the problem available.

. Return Authorization is required for all returns to Howard Miller. If you have been given authorization to return the clock to Howard Miller, you will be given a Return Authorization number (RGA#). Returns without prior authorization may be subject to additional charges and delays.

If a return is necessary, please package clock in the ORIGINAL packaging.

Failure to properly pack the clock may cause damage that is not covered under warranty. You should obtain insurance for the return shipment. If ORIGINAL packaging is not available, you may find it convenient to take the clock to a professional packaging and shipping company (consumer expense). Otherwise, please follow the instructions below.

1. Package the clock into a stiff corrugated carton. This carton needs to be larger than the clock and should have at least 4″ (inches) of space between the clock and each carton wall, to allow for adequate cushion material.

2. Position the clock into the carton.

. Wrap the item in a plastic bag.

Damaged Glass Note: Remove all broken glass before packing the clock for return.

Failure to do so may further damage the clock and would not be covered under warranty.

. Cover the bottom 4″ (inches) of the carton with cushioning material.

Cushioning material may

include foamed peanuts, tightly packed newspaper or other similar material.

. Place the clock in the center of the carton on top of the cushioning material.

. Enclose the following inside the carton with the clock: the reason for returning the product, the RGA#, and a copy of the original bill of sale or proof of purchase.

. Fill the remaining space around the clock, and use enough additional cushioning material so that the clock cannot move or shift in transit.

3. Seal the carton securely with packaging tape. DO NOT use masking or tape intended for gift wrapping.

4. Clearly mark the outside of the carton with the complete Howard Miller Company “ship to”

address. Include your complete address. Please include the Return Authorization number (RGA# or RMA#), above your name, on the address label.

5. Damage caused by poor packaging or freight handling is not covered under warranty.

NON-WARRANTY REPAIR SERVICE

Charges will result for repair services if a bill of sale or other proof of purchase date is not provided, if instructions were not followed, if the clock is beyond the Limited Warranty period or is otherwise outside the scope of the Limited Warranty.

MINOR ADJUSTMENTS NOT COVERED UNDER WARRANTY Repair service and/or parts to correct the following minor adjustments are at the consumer’s

expense:

1. “Set-Up”. Set-Up instructions have been provided with your Howard Miller product.

2. Mechanical Movement Oiling and Cleaning. The movement in your clock is a mechanical mechanism and, therefore, requires periodic oiling and cleaning depending on climatic and environmental conditions. Under normal conditions a movement requires oiling with high quality clock oil approximately every two years from the date of purchase. Please contact a qualified clock repair person or authorized Howard Miller Service Center for this service.

3. Replacement of Suspension Spring. Please return broken suspension spring to Howard Miller for proper identification. Replacement suspension springs are available from Howard Miller.

4. Pendulum, Timing, and Chime/Strike Hammer Adjustments. Instructions for these adjustments have been provided in this publication.

FREIGHT DAMAGE NOT COVERED UNDER WARRANTY It is the responsibility of the consignee to claim any freight loss or damage directly with the carrier. If the carton indicates signs of “visible damage”, instruct the driver to note the damage on the freight bill. If the carton contains “concealed damage”, notify the carrier and request in writing within 14 days of product receipt a carrier inspection and damage report.

Failure to notify the carrier within 14 days of product receipt may waive your rights to a damage claim.

NOT 100% crystal clear? Having a wall clock or mantel clock problem? please feel free to call us at any time at 1-800-4CLOCKS (1-800-425-6257). We’ll be here and aim to help!

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