SHIPPING & RETURNS POLICY FOR ALL CLOCKS
– AND WARRANTY POLICIES BY COMPANY
DAMAGE IN SHIPPING
Please read the following
carefully. Failure to follow these guidelines and instructions could
result in your financial loss, regardless of claim.
DELIVERY BY COMMON CARRIER:
This is delivery by other than
UPS & USPS. This type of delivery will be made for the order of a
Grandfather clock and some large and heavy wall clocks. If your clock is
damaged in shipment and delivered by freight company (NOT UPS or USPS), YOU
MUST NOTE THE DAMAGE ON THE FREIGHT BILL FOR A CLAIM TO BE VALID. FAILURE TO
NOTE THE DAMAGE ON THE DELIVERY FREIGHT BILL WILL VOID YOUR ABILITY TO SEEK
REIMBURSEMENT FOR DAMAGES. IF THE DAMAGE IS NOTICED WHILE DELIVERY IS BEING
MADE, IT IS IN YOUR BEST INTEREST TO REFUSE THE SHIPMENT AND NOTIFY US
IMMEDIATELY. A REPLACEMENT WILL BE SENT AND WE WILL HANDLE THE CLAIMS
PROCESS.
Please remember: IF YOU ACCEPT
THE DELIVERY OF A DAMAGED CLOCK, DELIVERED BY A FREIGHT COMPANY, AND YOU DO NOT
REFUSE THE CLOCK, AND YOU DO NOT NOTE ANY DAMAGE ON THE FREIGHT BILL, WE WILL
NOT BE ABLE TO ASSIST YOU WITH YOUR CLAIM. YOU WILL HAVE TO PROCESS THE
CLAIM YOURSELF.
UPS & USPS DELIVERIES:
If your clock is damaged in
shipment, you must notify us within 24 hours. Since all clocks are shipped
insured, you must save all packing materials for an inspection by the shipping
company.
Call 1-800-4CLOCKS (425-6257),
or you can send faxes to us at 1-212-202-6140, or email us at Sales@1-800-4CLOCKS.com and
describe the nature of the damage along with the clock style, name, stock number,
manufacturer's name, your order number, name, address and the phone number
where we can reach you.
OTHER SHIPPING
Clocks will be delivered in the
original factory carton, with easy set-up instructions. Shipping time is 1 to 3
weeks if the clock is in stock with the manufacturer. You will be notified if
shipment will be delayed by email, fax, or phone. We will do everything
possible to get your order to you as quickly as possible.
RETURNS
Any clock shipping UPS or USPS
will be allowed to be returned within ten (10) days of delivery for a credit of
the original charge, less the 2 way shipping charge plus a $10.00 restocking
fee.
NO CLOCK SHIPPED COMMON CARRIER
will be allowed to be returned under any circumstances, with the exception of
refusal of delivery for the express cause of damage at the time of delivery.
If you are returning a clock,
please contact us by calling 1-800-4CLOCKS (425-6257) or send an email to us at
Sales@1-800-4CLOCKS.com and
describe the nature of the damage along with the clock style and make, your
order number, name, address and phone number that we an reach you for
instructions on your return. You may send faxes to us at 1-212-202-6140
as well. Please do not return the clock without contacting us for instructions
so that we can be sure that you are credited properly for the return. We will
then contact you with information about your return, credits due and/or a
replacement.
IF YOU HAVE ANY QUESTIONS
REGARDING OUR SALES AND RETURN POLICY. PLEASE E-MAIL THEM TO US at: Sales@1-800-4CLOCKS.com.
By using this website, www.1-800-4CLOCKS.com, you agree to be
bound by the terms outlined above, regarding shipping and return.
1-800-4CLOCKS
reserves the right to change or update information and/or prices at any time.
Although we work very hard to avoid errors in any information or pricing, we reserve
the right to correct errors and cannot honor pricing errors in our product
listings.
Warranty, Policy For Howard Miller Clocks
WARRANTY
Howard Miller warranty for
grandfather clocks (floor clocks) is 2 years. Howard Miller warranty for wall and
mantel clocks is 1 year. Specific warranty information and exceptions are
described with the instruction manuals packed with each clock. In order
for the warranty to be valid, the clock must be unpacked, set-up or hung and
operated properly, according to those very detailed instructions.
This
product has been manufactured using only the very finest materials and has been
thoroughly tested prior to leaving our manufacturing facility.
Howard Miller warrants to the original consumer/purchaser or recipient that
this product will be free from defects in material and workmanship under normal
use and service for a period of two years (for Grandfather Clocks) and one year
(for wall, mantel and other clocks) from date of purchase. Howard
Miller's obligation under this warranty shall be limited to repairing the
product with new or renewed components or, at its option, replacing it with a
new or renewed product. This warranty does not include damage to product or
components resulting from abuse, accident, alteration, climatic/ environmental
conditions, damage beyond normal use, freight damage, mishandling, misuse, or
unauthorized repair.
HOWARD MILLER DISCLAIMS ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLED WARRANTY. IMPLIED
WARRANTIES ON THIS PRODUCT SHALL BE IN EFFECT FOR THE DURATION OF THE EXPRESS
WARRANTY SET FORTH ABOVE AND THEREAFTER, THERE SHALL BE NO WARRANTIES, EXPRESS
OR IMPLIED, (INCLUDING MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE),
ON THIS PRODUCT.
Warranty, Sales, and Return Policy For Hermle
Clocks
Hermle Black
Forest Clocks warrant their clocks
for two years from the date of sale. A copy of your purchase receipt must be
used to show date of purchase. Clocks must be returned to Hermle Black Forest
Clocks in Virginia for warranty service.
If your new clock (purchased from 1-800-4CLOCKS)
is not operating properly, E-mail
us or phone us a 1-800-4CLOCKS (425-6257) and tell us
the problem, and we may be able to help you adjust your clock. If you cannot
get the clock working, you may send it to Hermle Black Forest Clocks in Virginia for warranty service.
The clock must be sent properly packed in its original packing.
Hermle Black Forest Clock Warranty:
Limited Warranty - United States and Canada
Hermle makes the following limited warranties.
These limited warranties extend to the original consumer purchaser or any
person receiving this product as a gift from the original consumer purchaser
and to no other purchaser or transferee (the "Consumer"). Hermle
warrants to the consumer that this product will be free of defect in material
and workmanship for a period of two years from the date of the original retail
purchase. The obligation of Hermle under this limited warranty is limited to
repair or replacement (at Hermle's option) of this product. A return
authorization number is required from Hermle prior to the return of any product
to Hermle. Please call (434) 946-7751 for a return authorization number.
For warranty repair, please send this product, a
copy of this limited warranty, your return authorization number, the seller's
name, a sales receipt showing the date of purchase, a written description of
the problem, your address and $10.00 to cover the cost of handling and postage
to:
Hermle
Attention: Warranty Repair
340 Industrial Park Drive
Amherst, Virginia 24521
Clocks returned must be returned within the
original carton to eliminate damage during the return transportation.
ALL WARRANTIES IMPLIED BY APPLICABLE LAW,
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED TO THE DURATION OF THE LIMITED
WARRANTIES SET FORTH ABOVE. Some jurisdictions do not allow limitations on how
long an implied warranty lasts, so the above limitation may not apply to you.
WITH THE EXCEPTION OF ANY WARRANTIES, GUARANTEES AND AGREEMENTS AND SIMILAR
OBLIGATIONS OF HERMLE OR SELLER IMPLIED BY STATE LAW AS HEREBY LIMITED, THE
FOREGOING EXPRESS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES,
GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF HERMLE OR SELLER WITH RESPECT
TO THEREPAIR OR REPLACEMENT OF ANY PRODUCT OR PARTS.
IN NO EVENT SHALL HERMLE BE LIABLE FOR AN
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER ARISING IN CONTRACT OR
TORT. Some states or provinces do not allow the exclusion or limitation of
incidental or consequential damages so the above limitation may not apply to
you.
SETH THOMAS CLOCKS & MOVADO CLOCKS WARRANTIES
Colibri (parent company of Seth Thomas
and Movado Clocks) warrants to the original purchaser that it will repair or
replace (at Colibri's option) the Seth Thomas clock due to any manufacturing
defect for one (1) year from the date of purchase. Colibri requires proof of
original ownership as proof or warranty coverage, and Colibri must receive any
claim under this Limited Warranty within one (1) year of purchase. Colibri
SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES,
WHETHER ARISING IN CONTRACT OR TORT.
For in-warranty repair
of products purchased in the US, please send clock, accompanied by a proof of
purchase bearing store name and date of purchase with a check or money order
for US $8.00 to cover the cost of handling and postage to: Seth Thomas, 1
Tupperware Drive, North Smithfield, RI 02896. 1-800-242-6300
CHELSEA CLOCK WARRANTIES
Chelsea manufacturing warranties vary by product, and are generally in the 2-5
year time frame, depending upon the individual product ordered. Please see
each description, and inquire when information is not available.
ONLINE ORDERING
We accept all major credit
cards. You can email your credit card information to us at Sales@1-800-4CLOCKS.com, or you can
fax it to us at 212-202-6140. You must provide the following information:
FULL NAME: (as it appears on
the credit card)
BILLING ADDRESS: Street, City,
State and Zip Code, Country
SHIPPING ADDRESS: (for your
protection and ours, we generally will ship only to the Bill To Addresses
– if there is a good reason for an exception, please contact us at
1-800-4CLOCKS to discuss any alternate possible shipping destinations. We
also will accept checks (waiting for clearance) and money orders in this and
any other circumstance
EMAIL ADDRESS:
ANY ADDITIONAL SHIPPING
INSTRUCTIONS: (such as gift card needed, wedding, anniversary, etc.)
PHONE NUMBER:
CLOCK STOCK NO. AND NAME:
CLOCK DESCRIPTION: (different finishes,
different movement options)
CLOCK PRICE: (New York & Connecticut Residents add appropriate sales tax)
CREDIT CARD NUMBER:
CREDIT CARD EXPIRATION DATE:
CREDIT CARD SECURITY CODE (last 3 digits on back, except for AmEx, where 4 digits on front
right above credit card number):
IF YOU WISH TO PAY BY CHECK
We will deposit your check upon
receipt and wait 10 days for it to clear before shipping. Please PROVIDE SAME
INFORMATION REQUIRED BY CREDIT CARD CUSTOMERS, see above. Please make
check payable to 1-800-4CLOCKS and mail to:
ATTENTION: ORDERS
1-800-4CLOCKS
Grand Central Terminal
15 Vanderbilt Avenue, Suite 31D
New York, New York 10017
USA
